SoftBank partners with Sierra to offer AI agent customer service platform in Japan

Reuters2026/07/21 01:36

By:Reuters

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SoftBank entered a strategic partnership with US conversational AI platform provider Sierra at SoftBank World 2026 on July 14.
Agreement makes SoftBank Sierra’s exclusive distributor in Japan, expanding its AI agent offering for customer experience operations.
Call-center pilot posted a 97% inquiry resolution rate, supported by a 93% customer satisfaction score.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. SoftBank Corp. published the original content used to generate this news brief on July 21, 2026, and is solely responsible for the information contained therein.

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SoftBank partners with Sierra to offer AI agent customer service platform in Japan

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