Starbucks to Test AI in Drive-Thrus to Speed Up Orders

07:27 PM EDT, 10/29/2026 (MT Newswires) -- Starbucks (SBUX) is preparing to test AI models in its drive-thrus that run in the background to help baristas take orders more accurately and quickly, multiple outlets reported Thursday, citing CEO Brian Niccol on a call with analysts. The aim is to let workers concentrate on talking to customers while speeding up service, the reports said. The coffee chain is also exploring technology that could recognize participating customers when they arrive, allowing it to show them personalized digital menus and simplify payment, the reports said, citing Niccol. Niccol said the work is at an early stage and that Starbucks will test it and expand what works, according to the reports.