Bitget's announcement on SWARM price abnormality and compensation plan

On August 19, 2026, between 6:00:00 PM and 7:20:00 PM (UTC+8), the price of SWARM experienced abnormal fluctuations, affecting the spot positions of some users. Following an investigation, the irregularity was found to have been primarily caused by an issue with the SWARM team's spot market-making strategy, resulting in significant price fluctuations in the SWARM spot market and losses for some users.

In line with our user-first principle and to mitigate the impact on users' spot positions, Bitget will fully compensate affected users. Eligible users are those who traded SWARM on the spot market during the abnormal price fluctuations.

Calculation rules

Bitget will only cover spot asset losses incurred by affected users as a result of the abnormal fluctuations in the SWARM spot price.

Price difference losses

Compensation will be calculated based on losses arising from the difference between users' SWARM spot purchase prices and selling prices during the period from August 19, 2026, 6:00:00 PM to August 21, 2026, 11:59:59 PM (UTC+8). Compensation will be settled in USDT.

Example: If a user buys 100 SWARM at 10 USDT and sells them at 1 USDT, the loss will be: (10 − 1) × 100 = 900 USDT.

*Only users determined to be eligible under the above criteria will receive compensation.

For compensation-related inquiries or further assistance, please contact Bitget customer support online to report your case and follow up. Thank you for your understanding and support. 

Disclaimer

Cryptocurrencies are subject to high market risk and volatility despite high growth potential. Users are strongly advised to do their research as they invest at their own risk.